Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, and phone number
• Profile picture (optional)
• Payment information (processed securely through Razorpay)
• Gym membership preferences and booking history

Usage Information:

• Device information and IP address
• Browser type and operating system
• Pages visited and features used
• Check-in history and gym visits

2. How We Use Your Information

We use your information to:

• Provide and maintain our gym marketplace services
• Process bookings and payments
• Send booking confirmations and important notifications
• Improve our platform and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Communicate updates and promotional offers (with your consent)

3. Information Sharing

We share your information only in the following circumstances:

With Gym Owners: When you book a membership, relevant details (name, booking dates) are shared with the gym owner.

Payment Processors: Payment information is processed by Razorpay (our secure payment gateway).

Legal Requirements: When required by law or to protect our legal rights.

Service Providers: Trusted third-party services that help operate our platform (hosting, analytics, etc.).

4. Data Security

We implement industry-standard security measures to protect your personal information. All sensitive data is encrypted in transit and at rest. Payment information is processed through PCI-DSS compliant systems.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Opt-out of marketing communications
• Export your booking history

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser preferences.

7. Children's Privacy

FitLocate is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected data from a minor, we will delete it promptly.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking and payment records are retained for 7 years for legal and accounting purposes.

9. International Data Transfers

Your information may be processed and stored in servers located in different countries. We ensure adequate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notifications. Continued use after changes indicates acceptance.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us through our Contact Us page.