Contact Us
Have questions? We're here to help!
Get In Touch
Reach out to us through any of these channels
Email Support
support@fitlocate.com
Response within 24 hours
Phone Support
+91 1800 123 4567
Mon-Sat, 9 AM - 6 PM IST
Live Chat
Available in your dashboard
Instant support
Office Address
123 Fitness Street
Bangalore, Karnataka 560001
India
Business Hours
Frequently Asked Questions
Quick answers to common questions
How do I book a gym membership?
Browse available gyms, select a membership package, and complete payment through our secure gateway. You'll receive a QR code for check-ins.
Can I cancel my membership?
Yes, cancellations are allowed before the start date with applicable charges. Check our Cancellations & Refunds policy for details.
How do payouts work for gym owners?
Gym owners receive 95% of the booking amount. Payouts are processed manually by our admin team upon request with a valid transaction ID.
What if I face issues during check-in?
Contact the gym directly or reach out to our support team immediately. Keep your PNR/booking ID ready for faster resolution.
How secure is my payment information?
We use Razorpay, a PCI-DSS compliant payment gateway. Your payment information is encrypted and never stored on our servers.
Can I visit multiple gyms with one membership?
No, each membership is specific to one gym. You'll need separate memberships to access different gyms.
For Gym Owners
Special support for our gym partners
If you're a gym owner looking to list your facility on FitLocate or need assistance with your existing listing:
- Email us at: partners@fitlocate.com
- Call our partner support line: +91 1800 999 8888
- Access your gym owner dashboard for payout and member management